Help Center
Need help with NameDraw? We're here to assist you!
Frequently Asked Questions
How do I create a gift exchange?
Click "Create Exchange" from your dashboard, fill in the details, and invite participants. Once everyone has joined, you can perform the drawing to assign Secret Santas.
Can I exclude certain pairings?
Yes! When editing your exchange, you can set up exclusions to prevent specific people from being matched together (e.g., spouses, roommates).
How do I join an exchange?
You'll receive an invitation email with a link. Click the link to join the exchange. If you don't have an account, you can create one during the process.
Can I redo the drawing or reuse an exchange?
Once a drawing is complete, it cannot be redone. However, you can copy an existing exchange to create a new one with the same settings and participants. You can also archive completed exchanges to keep your dashboard organized.
Still need help? Contact us
Can't find the answer you're looking for? Send us a message and we'll get back to you as soon as possible.
You can also email us directly at hello@namedraw.app